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The player from the United Kingdom had requested a withdrawal prior to submitting her complaint. Unfortunately, her winnings had not been received at that time. After her account had been cleared of all deposits and withdrawals, she was upset to learn that UK players might not be allowed to play.
О проектеКонтактыПартнерская программаДля агентовПользовательское соглашениеПолитика конфиденциальностиЭнциклопедияКарта сайтаНаши экспертыНаши вакансии
The player from Portugal had deposited approximately 22 euros' worth of BNB into an online casino, but the funds were not credited to his account. Despite having provided the necessary documentation, there had been no progress after five days and the player had received no communication from the casino.
The player from Switzerland is experiencing difficulties withdrawing her winnings due to ongoing verification. Player’s complaint has been resolved successfully.
This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.
The player from Germany has deposited money into casino account but the funds seem to be lost. It was received back.
The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. The winnings were received in a short time and the complaint is now resolved.
Your satisfaction is important to us, dear, and we will do our best to improve a current bonus system.
The player from Germany had been awaiting a payout of 2500€ since April 19, 2024. The casino attributed the delay to technical problems with the payment provider. He confirmed that he had successfully completed the full KYC verification process and all his previous withdrawals had been successful.
С усиленной перейти на сайт верификацией дела обстоят сложнее. погодя регистрации ее обычно не инициализируют – усиленную верификацию применяют только к тем игрокам, которых заподозрили в нечестной игре (вилки, договорняки, вкладыш сторонних программ). В этом случае ваш аккаунт заморозят, после чего с вами свяжется служба безопасности – стоит только будет созвониться с ними по видеосвязи равным образом ответить в любой момент ряд вопросов, обычно задают вопросы, связанные со ставками, которые вы совершали.
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
No long delays on withdrawal requests, that's mega! I only play at Pino and I'm completely satisfied!
The player from Germany is dissatisfied with the withdrawal process. The player confirmed that the issue was resolved.